Customer Experience Research

We are a specialist customer experience survey agency and experts in the measurement and analysis of customer loyalty and customer satisfaction surveys. We help companies to measure and track key performance indicators and the key drivers of satisfaction.

Our aim is to help companies improve the customer's experience and associated metrics by delivering relevant, meaningful and cost-effective benefits to our clients. Some of the ways we help clients include:

  • Customer relationship – Improving the (emotional) relationship with your customers/staff
  • Customer retention – Measuring and improving customer loyalty
  • Advocacy – Increasing word of mouth (Net Promoter Score)
  • Reducing costs – Satisfied customers are less likely to complain or require extra servicing
  • Staff turnover – Identifying ways to improve staff turnover, loyalty and morale

whether your customers are shoppers, travelers, business clients, tenants, banking, IT or customers in a restaurant… our tailor-made ad-hoc and continuous customer satisfaction research projects are designed to help you understand your customers attitudes, their journey, experience, needs and satisfaction.

 we can combine a number of methodologies and techniques to address your customer insight needs. Our services include:

  • Exploration: Qualitative telephone and face to face depths and Focus groups
  • Measurement surveys: Telephone, Mobile, Email & Online and IVR (Voice Recognition)


Ready to discuss your project? Work With Us
Our Locations
New York Headquarters
Amman Headquarters
102 University St. - Second Floor
Amman, Jordan 10016
New York Headquarters
Al Riyadh, Saudi Arabia
Join the TIM Insights Social Community